Terms and conditions
Last updated: November 3, 2026
In short: all sales are final, except for our 90-day money-back guarantee and our 1-year warranty on devices. Use our devices as shown in the user guide. If something goes wrong, contact us first and we will work it out together.
1. About these terms
These terms apply when you use oroskin.co or buy from us. The seller is OroSkin LLC, 16192 Coastal Highway, Lewes, Delaware, USA ("OroSkin", "we", "us"). We run warehouses and operations in Lebanon, Jordan and the UAE and ship worldwide. By placing an order or using the site, you agree to these terms and to our privacy policy.
2. Who can buy
You must be at least 18 years old to buy from us. You agree to give accurate contact and delivery details so we can deliver your order.
3. Our products and safe use
We sell beauty devices, including the Ultra Sapphire hair-removal device, the Ultimate Anti-Aging device, the Micro-needling Pen, the Elite LED Face Mask, the Pore-fection Blackhead Remover, ICE and Classic, as well as accessories such as brushes, trimmers, gloves, silk pillowcases, cartridges and safety glasses.
- Our devices are cosmetic devices, not medical devices, and nothing on our site is medical advice.
- Always follow the user guide and its safety instructions, and do a patch test before first use.
- Some devices are not suitable during pregnancy, on tattoos or on certain skin conditions. Read the safety section of the user guide, and consult a doctor if you are unsure.
- The results we describe are typical with correct and regular use as shown in the user guide.
4. Prices and payment
Prices are set in US dollars. We may also show them in your local currency for convenience; the amount charged is based on the US dollar price. If a price is shown by mistake, we may correct it and cancel orders placed at the wrong price, and we will refund any amount you paid for a cancelled order.
You can pay by card or Apple Pay through our payment gateway Kip, by Whish Pay, or by cash on delivery in Lebanon, Jordan and the UAE. Card payments are processed by our payment providers; we never store full card numbers.
5. Orders: all sales are final
Once an order is placed, it cannot be cancelled, returned or refunded, including before delivery. Please check your order, address and phone number carefully before you confirm. The only exceptions after delivery are the 90-day money-back guarantee (section 7) and the warranty (section 8). Our return policy page explains this in more detail.
6. Shipping and delivery
Orders usually leave our warehouse within 24 hours and arrive in about 4 business days. Orders over $100 ship at no extra cost. We deliver with Wakilni in Lebanon, local couriers in Jordan and the UAE, and DHL Express and Aramex for the rest of the world. Delivery times are estimates and may change because of customs, holidays or courier delays. See our shipping page for details.
7. 90-day money-back guarantee
If you use your device as shown in the user guide and see no visible result, you can ask for your money back. To qualify:
- Hair removal (Sapphire, ICE, Classic): 10 weekly sessions and 10 weekly photos.
- Skin devices (Elite LED Face Mask, Ultimate Anti-Aging, Micro-needling Pen): 70 days of use and 10 weekly photos.
- Pore-fection Blackhead Remover: one uncut video of the device in use.
Send your proof to hello@oroskin.co. Day 90 after delivery is the last day to ask. Once approved, you send the device back with tracked shipping at your own cost. We refund you once the device arrives and is checked: card orders are refunded to the card, and cash on delivery orders are refunded by bank transfer, Whish, OMT or cash.
The guarantee does not cover accessories, cartridges, safety glasses, facial brushes, trimmers, gloves or silk pillowcases. Full details are on our 90-day money-back guarantee page.
8. Warranty
Our devices come with a 1-year warranty from delivery. If a device stops working on its own because of a manufacturing fault, we exchange it for a new one. The warranty does not cover damage from misuse, water or drops. To make a claim, contact hello@oroskin.co with your order number and a short description or video of the problem.
9. Promotions, discount codes and store credit
- Each discount code and offer has its own rules, for example the Honest Review Reward rules on our offer rules page.
- Promotions cannot be combined unless the offer says so.
- Store credit expires on the date stated with the offer.
- We may end or change a promotion at any time.
- If we find abuse or fraud, such as fake accounts or misuse of codes, we may cancel the order.
10. Reviews and content you send us
When you send us a review, photo or video, you confirm it is your own and honest. You give OroSkin the right, without payment, to use, copy, edit for length and share it on our site, social media and ads, worldwide. You can ask us to stop using it in new content at any time by writing to hello@oroskin.co.
11. Messages from us
By giving us your phone number, you agree to receive WhatsApp or SMS messages about your order. If you opted in, you may also receive marketing messages. Reply STOP to any message to opt out of marketing. Message and data rates from your carrier may apply.
12. Intellectual property and acceptable use
All content on oroskin.co, including the OroSkin name and logo, product names, photos, videos and text, belongs to OroSkin or its licensors. You may not copy or use it for commercial purposes without our written permission.
When using our site, you agree not to break the law, interfere with the site or its security, use bots or scrapers, post false or harmful content, or misuse our offers.
13. Limitation of liability
To the extent allowed by law, OroSkin is not liable for indirect or consequential losses, or for harm caused by using a device against the user guide or safety instructions. Our total liability for any claim related to an order is limited to the amount you paid for that order. Nothing in these terms limits liability that cannot be limited by law, or your rights under mandatory consumer law.
14. Governing law and disputes
These terms are governed by the laws of the State of Delaware, USA. This does not take away any mandatory consumer protection given to you by the law of the country where you live. If you have a problem, please contact us first at hello@oroskin.co, and we will try to resolve it with you amicably within 30 days before either side takes further steps.
15. Changes and contact
We may update these terms from time to time. When we do, we change the date at the top of this page. The terms in force when you place an order apply to that order. For any question, write to hello@oroskin.co or message us on WhatsApp at +961 81 197 152.