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Flick through our Frequently Asked Questions below. If you need further assistance, get in touch with our friendly Customer Service team with WhatsApp, Instagram,or Email

Intense Pulsed Light, also known as IPL.

Light energy from IPL is absorbed by the melanin in the hair, which then turns to heat and destroys the hair cells.

Most customers begin to notice a reduction of hair after just 3-4 treatments, with complete results after 12 treatments. However, results vary from person to person.

We recommend using your handset once a week for the first 12 weeks. After this period use your handset once a month, for 3 months or until satisfied. To maintain hairless smooth skin, use your handset once every 2 to 3 months, or as needed. There is no need to use it more than once a week, as IPL is only effective in the growing phase of your hair cycle.

You can use your handset on your entire body, including your Brazilian and face (just be sure to not get too close to your eyes).

IPL is suitable for all but the darkest skin tones. This is because the light energy may be more attracted to the pigments in the skin rather than the melanin in the hair. Refer to the skin tone chart here to see whether or not IPL is suitable for you.

We have absolute confidence in providing you with superior effectivness and quality. And we know you’re going to love it! but if you’re still unsure, just know that it’s backed by our 90-day 100% Money-Back Guarantee.

You actually have to be careful when anyone claims ‘permanent’ hair removal as all forms of hair removal require some maintenance. After completing your initial sessions with our handsets you will only have to use your handset once every 3 months to maintain smooth, hairless skin. Furthermore, with time, you will need fewer maintenance sessions.

1. The OroSkin ICE IPL is the most advanced, as it has an Ice Cooling function to draw heat away from the skin, allowing you to use a higher intensity level and reach faster results.

2. The OroSkin ICE IPL has the most power with an energy output of 6-15j/cm2. The OroSkin Classic has an energy output of 1.5-5.5j/cm2.

3. The OroSkin ICE IPL has 999,000 flashes, the OroSkin Classic has 500,000 flashes.

Our OroSkin ICE handset has 3 modes you can use it on. Manual mode, where the handset will flash as you press the trigger button. Glide mode where it will flash, once the handset is ready, as you hold the trigger button down continuously. Auto mode, where the handset will flash on its own (when ready), without you pressing any buttons at all. Our OroSkin Classic has 2 modes, manual and auto mode.

Our handsets are not cordless, and will need to be plugged into the power supply at all times of use. Our handsets come with a 3 metre, 12v power supply.

One of the biggest advantages of IPL is that it is far less painful than alternative methods of hair removal. Most customers explain the feeling as a warm sensation on the skin.

Our handsets have been designed to be suitable for at home use, so they are gentle on skin. This means that it is suitable for sensitive skin types!

When using the handset as recommended, side effects are rare. Redness and swelling is the most common side effect from IPL, which will quickly subside after treatment.

IPL can definitely be used on hormonal hair growth and has proven to be quite effective. From just a few sessions, it makes hormonal hair regrowth more manageable as it doesn’t regrow as quickly, and assists with minimizing the appearance of shaver rash as you will not need to shave it as often. Then, you'll get hair-free, and you will only have to use your handset once every 3 months to maintain smooth, hairless skin. Additionally, with time, you won't need as much maintenance.

IPL will not be suitable for you if you have severe epilepsy.

You should not IPL over very dark freckles or moles, however light freckles are fine.

You should not IPL over tattoos. The light energy will be more attracted to the pigments in the skin, rather than the melanin in the hair which can cause a reaction in the skin and blister. You should always go around your tattoos.

Yes, you should shave the desired areas before using your handset. A close to skin shave is best recommended. The goal is for the light energy to reach the hair follicle as quickly as possible, so shaving beforehand is essential to achieve the best results. The hair follicle does need to be intact for IPL to be effective. This means no waxing, plucking, threading, epilating etc.

Between treatments you should only shave when required. You should never wax, pluck, or epilate as these hair removal methods remove the entire root, which is what absorbs the light during the treatment.

You should wait 24-48 hours before and after extreme sun exposure. However, normal sun exposure is completely fine.

No. You will need to remove and exfoliate all fake tan before using your IPL handset.

Yes, you can. This may decrease the lifetime of the handset per user. You should also always thoroughly clean the handset after each use.

Cleaning of the handset is advised after each use. You can use an alcohol wipe, or any antibacterial product to clean down the handset and the light window after treatment. Ensure your handset is powered off, and not plugged in before doing so. You should then store the handset in a cool, dry place after use (once the handset is completely dry).

As there is heat involved, slight blackening on/around the light window is normal and will not affect your handset, how it works or the results at all.

Yes, this is completely normal. As the light energy is heating the hair, you may smell a slight burning but this just means there may be some hairs that have not been shaved. Please ensure that you have prepped the skin correctly, and that the skin is completely shaved before starting your session.

We advise that users of our handsets are 15 and older.

For the face, you can use a Dermablade which is a very cheap tool available at most supermarkets.

All handsets come with a 12 month warranty, that covers any manufacturer faults. If you are having any issues regarding your handset, please contact us at:

we send shipment DDU. Most of the time, you won't have to pay customs fees, but in rare cases, a fee may occur.