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FAQs

Have a question? (OroSkin IPL)

Flick through our Frequently Asked Questions below. If you need further assistance, get in touch with our friendly Customer Service team with WhatsApp, Instagram, or Email

WHAT IS IPL?

Intense Pulsed Light (IPL) is a cutting-edge technology specifically designed for effective hair removal. Our IPL handset emits broad-spectrum light that targets melanin in the hair follicles. This process disrupts hair growth at the root, resulting in smoother, hair-free skin.

HOW DOES IPL WORK?

IPL technology harnesses the power of light to remove hair effectively. When our IPL handset is used, it emits a gentle pulse of broad-spectrum light that is absorbed by the melanin (pigment) in your hair. This absorption transforms the light energy into heat, which then targets and safely destroys the hair cells responsible for hair growth. This process not only removes existing hair but also significantly impedes future hair growth, ensuring smoother skin for a longer period.

HOW LONG WILL IT TAKE BEFORE I START TO SEE RESULTS?

Most customers begin to notice a reduction of hair after just 3-4 treatments, with complete results after 12 treatments. However, results vary from person to person.

HOW OFTEN DO I NEED TO USE IT?

We recommend using your handset once a week for the first 12 weeks. After this period use your handset once a month, for 3 months or until satisfied. To maintain hairless smooth skin, use your handset once every 2 to 3 months, or as needed. There is no need to use it more than once a week, as IPL is only effective in the growing phase of your hair cycle.

WHICH AREAS OF THE BODY CAN I USE IT ON?

You can use your handset on your entire body, including your Brazilian and face (just be sure to not get too close to your eyes).

IS IPL SAFE FOR ALL SKIN TONES?

IPL is suitable for all but the darkest skin tones. This is because the light energy may be more attracted to the pigments in the skin rather than the melanin in the hair. Refer to the skin tone chart here to see whether or not IPL is suitable for you.

ARE RESULTS GUARANTEED?

We have absolute confidence in providing you with superior effectivness and quality. And we know you’re going to love it! but if you’re still unsure, just know that it’s backed by our 90-day 100% Money-Back Guarantee.

DOES IPL REMOVE HAIR PERMANENTLY?

You actually have to be careful when anyone claims ‘permanent’ hair removal as all forms of hair removal require some maintenance. After completing your initial sessions with our handsets you will only have to use your handset once every 3 months to maintain smooth, hairless skin. Furthermore, with time, you will need fewer maintenance sessions.

WHAT'S THE DIFFERENCE BETWEEN THE OROSKIN PREMIUM ICE AND THE OROSKIN CLASSIC IPL HANDSET?

1. The OroSkin ICE IPL is the most advanced, as it has an Ice Cooling function to draw heat away from the skin, allowing you to use a higher intensity level and reach faster results.

2. The OroSkin ICE IPL has the most power with an energy output of 6-15j/cm2. The OroSkin Classic has an energy output of 1.5-5.5j/cm2.

3. The OroSkin ICE IPL has 999,000 flashes, the OroSkin Classic has 500,000 flashes.

CAN I EXPECT SIMILAR RESULTS WITH THE OROSKIN IPLS AS I WOULD GET IN A CLINIC?

Absolutely! Our handsets use clinical-grade technology that's adapted for safe and effective at-home use. The results are comparable to those of clinical laser treatments and sometimes even better. The main difference lies in a higher initial frequency of use.

WHAT CAN I DO IF I RUN OUT OF FLASHES?

While our devices do have a specified number of flashes, the numbers are intentionally abundant. For instance, our OroSkin Classic, with its 500,000 flashes, has been used by households of 2-4 people and was still more than enough. Our OroSkin ICE offers double that amount. Hence, running out of flashes is genuinely one of the least concerns with our products. We're confident that our handsets will serve you forever.

WILL I GET GOOD RESULTS EVEN IF I HAVE NEVER DONE CLINICAL LASER?

This is the most frequently asked myth. No, you don't have to have a clinical laser background.

WHAT MODES DO THE IPLS HAVE?

Our OroSkin ICE handset has 3 modes you can use it on. Manual mode, where the handset will flash as you press the trigger button. Glide mode where it will flash, once the handset is ready, as you hold the trigger button down continuously. Auto mode, where the handset will flash on its own (when ready), without you pressing any buttons at all. Our OroSkin Classic has 2 modes, manual and auto mode.

HOW ARE THE IPLS POWERED?

Our handsets are not cordless, and will need to be plugged into the power supply at all times of use. Our handsets come with a 3 metre, 12v power supply.

DOES IPL HURT?

One of the biggest advantages of IPL is that it is far less painful than alternative methods of hair removal. Most customers explain the feeling as a warm sensation on the skin.

IS IPL SAFE FOR SENSITIVE SKIN?

Our handsets have been designed to be suitable for at home use, so they are gentle on skin. This means that it is suitable for sensitive skin types!

ARE THERE ANY SIDE EFFECTS FROM IPL?

When using the handset as recommended, side effects are rare. Redness and swelling is the most common side effect from IPL, which will quickly subside after treatment.

I HAVE PCOS. WILL IPL BE SUITABLE FOR ME?

IPL can definitely be used on hormonal hair growth and has proven to be quite effective. From just a few sessions, it makes hormonal hair regrowth more manageable as it doesn’t regrow as quickly, and assists with minimizing the appearance of shaver rash as you will not need to shave it as often. Then, you'll get hair-free, and you will only have to use your handset once every 3 months to maintain smooth, hairless skin. Additionally, with time, you won't need as much maintenance.

I HAVE EPILEPSY. IS IPL SAFE FOR ME TO USE?

IPL will not be suitable for you if you have severe epilepsy.

CAN I USE MY IPL HANDSET OVER FRECKLES OR MOLES?

You should not IPL over very dark freckles or moles, however light freckles are fine.

CAN I USE MY IPL HANDSET OVER TATTOOS?

You should not IPL over tattoos. The light energy will be more attracted to the pigments in the skin, rather than the melanin in the hair which can cause a reaction in the skin and blister. You should always go around your tattoos.

DO I NEED TO SHAVE BEFORE USING MY IPL HANDSET?

Yes, you should shave the desired areas before using your handset. A close to skin shave is best recommended. The goal is for the light energy to reach the hair follicle as quickly as possible, so shaving beforehand is essential to achieve the best results. The hair follicle does need to be intact for IPL to be effective. This means no waxing, plucking, threading, epilating etc.

WHAT HAIR REMOVAL METHODS CAN I USE BETWEEN TREATMENTS?

Between treatments you should only shave when required. You should never wax, pluck, or epilate as these hair removal methods remove the entire root, which is what absorbs the light during the treatment.

CAN I USE MY IPL BEFORE OR AFTER SUN TANNING?

You should wait 24-48 hours before and after extreme sun exposure. However, normal sun exposure is completely fine.

CAN I USE MY IPL AFTER FAKE TANNING?

No. You will need to remove and exfoliate all fake tan before using your IPL handset.

CAN I SHARE MY HANDSET WITH ANOTHER PERSON?

Yes, you can. This may decrease the lifetime of the handset per user. You should also always thoroughly clean the handset after each use.

HOW DO I CLEAN MY HANDSET?

Cleaning of the handset is advised after each use. You can use an alcohol wipe, or any antibacterial product to clean down the handset and the light window after treatment. Ensure your handset is powered off, and not plugged in before doing so. You should then store the handset in a cool, dry place after use (once the handset is completely dry).

THERE IS A SLIGHT BLACKENING ON MY LIGHT WINDOW. IS THIS NORMAL?

As there is heat involved, slight blackening on/around the light window is normal and will not affect your handset, how it works or the results at all.

IS IT NORMAL FOR THERE TO BE A FAINT BURNING SMELL WHEN USING MY HANDSET?

Yes, this is completely normal. As the light energy is heating the hair, you may smell a slight burning but this just means there may be some hairs that have not been shaved. Please ensure that you have prepped the skin correctly, and that the skin is completely shaved before starting your session.

WHAT IS THE RECOMMENDED AGE FOR USING IPL?

We advise that users of our handsets are 15 and older.

I WANT TO USE IT ON MY FACE, BUT I DON'T WANT TO SHAVE MY FACE.

We have the perfect solution for you! We recommend our OroSkin 2-in-1 Eyebrow & Facial Hair Trimmer, specifically designed for requests like yours. It’s gentle on the skin and also offers an unmatched eyebrow sculpting feature. You can learn more about it on the product page here.

DOES OROSKIN IPL HANDSETS HAVE A WARRANTY?

All handsets come with a 12 month warranty, that covers any manufacturer faults. If you are having any issues regarding your handset, please contact us at:
hello@oroskin.co

WILL I HAVE TO PAY CUSTOM FEES?

we send shipment DDU. Most of the time, you won't have to pay customs fees, but in rare cases, a fee may occur.

Have a question? (OroSkin Ultrasonic Facial Brush)

Flick through our Frequently Asked Questions below. If you need further assistance, get in touch with our friendly Customer Service team withWhatsApp, Instagram, or Email

HOW EFFECTIVE IS THE OROSKIN ULTRASONIC FACIAL BRUSH IN DEEP CLEANSING?

With over 10,000 ultrasonic pulsations per minute and circulating magnetic beads, the brush removes up to 99% of dirt, makeup, and impurities, offering an unparalleled deep cleanse.

DOES THE OROSKIN FACIAL BRUSH OFFER ANY MASSAGE BENEFITS?

Absolutely! This brush not only cleanses but also provides a relaxing facial massage, enhancing your daily routine with a spa-like experience.

HOW HYGIENIC AND SUITABLE FOR SENSITIVE SKIN IS THE OROSKIN FACIAL BRUSH?

Made from antibacterial, clinical-grade silicone, the brush is 35x more hygienic than traditional nylon brushes and gentle enough for all skin types.

CAN THE OROSKIN BRUSH HELP IN IMPROVING MY SKIN'S YOUTHFULNESS?

Yes, the ultrasonic pulses boost natural blood circulation and stimulate collagen production, promoting a youthful glow and clearer, more vibrant skin.

IS THE OROSKIN FACIAL BRUSH GOOD FOR TRAVEL AND HOW LONG DOES ITS CHARGE LAST?

Ideal for travel, the compact, USB-rechargeable OroSkin Brush lasts 1-2 months on a single charge.

CAN I USE THE OROSKIN FACIAL BRUSH DAILY?

Yes, its gentle and effective cleaning makes it suitable for daily use as part of your skincare routine.

HOW DOES THE OROSKIN FACIAL BRUSH COMPARE TO TRADITIONAL CLEANSING METHODS?

The OroSkin Brush offers a more advanced cleansing experience, using ultrasonic technology for deeper cleaning and additional benefits like facial massage and enhanced skin rejuvenation.

HAVE A QUESTION? (OroSkin 2-in-1 Eyebrows & Facial Hair Removal)

Flick through our Frequently Asked Questions below. If you need further assistance, get in touch with our friendly Customer Service team with WhatsApp, Instagram, or Email

HOW PRECISE IS THE OROSKIN 2-IN-1 EYEBROW & FACIAL HAIR TRIMMER?

The trimmer offers unmatched precision for eyebrow sculpting and seamlessly transitions to a larger head for gentle facial hair removal, ensuring flawless results.

CAN THE OROSKIN TRIMMER BE USED ON SENSITIVE SKIN?

Yes, it's designed with advanced blades that glide gently over the skin, eliminating risks of nicks or irritations. Making it suitable for all skin types, including sensitive skin and ensuring a comfortable grooming experience without irritation.

IS THE OROSKIN TRIMMER CONVENIENT FOR TRAVEL?

Absolutely, its compact, wireless design, coupled with USB charging, makes it an ideal beauty tool for on-the-go grooming.

HOW LONG DOES THE BATTERY LAST ON A SINGLE CHARGE?

The OroSkin Trimmer is incredibly efficient in its power usage. On a full USB charge, it lasts for up to 70 active minutes, equating to approximately 35 uses. This means it can easily last for 1-2 months on a single charge, depending on your usage frequency, making it highly reliable for both daily grooming and travel.

IS THE TRIMMER WATERPROOF OR CAN IT BE USED IN WET CONDITIONS?

The OroSkin Trimmer itself is designed for dry use and is not waterproof. However, the interchangeable heads for eyebrows and facial hair can be safely cleaned with water. These heads are designed to resist rust and deterioration, ensuring hygiene and durability. For optimal performance and safety, the main body of the trimmer should be used on dry skin and kept away from water.

HOW EASY IS IT TO SWITCH BETWEEN THE EYEBROW AND FACIAL HAIR TRIMMING HEADS?

Switching between the eyebrow and facial hair trimming heads on the OroSkin Trimmer is designed to be both simple and secure. To change a head, you need to turn it counterclockwise while applying a small amount of pressure to remove it. When installing a head, align it with the main body and turn it clockwise, applying slight pressure until you feel it click into place. This clicking ensures that the head is securely attached and ready for use, allowing for a quick and effortless transition between different grooming needs.

HAVE A QUESTION? (OROSKIN EXFOLIATING GLOVE)

Flick through our Frequently Asked Questions below. If you need further assistance, get in touch with our friendly Customer Service team withWhatsApp, Instagram, or Email

WHAT MAKES THE OROSKIN EXFOLIATION GLOVE DIFFERENT FROM OTHER EXFOLIATION PRODUCTS?

The OroSkin Exfoliation Glove combines ancient beauty techniques with modern skincare needs. It offers gentle yet effective exfoliation without the need for soap, using only water. This eco-friendly, reusable glove not only helps in reducing environmental impact but also ensures your skin is left silky and glowing.

HOW OFTEN SHOULD I USE THE OROSKIN EXFOLIATION GLOVE, AND WHEN DO I NEED TO REPLACE IT?

For best results, we recommend using the glove 1-2 times per week. To maintain its effectiveness and hygiene, replace the glove every 6 weeks.

IS THE OROSKIN EXFOLIATION GLOVE SUITABLE FOR ALL SKIN TYPES?

Yes, our glove is designed to be gentle yet effective on various skin types. It's particularly beneficial for breaking down keratosis pilaris, leaving your skin smooth and radiant.

HOW DO I USE THE OROSKIN EXFOLIATION GLOVE?

Start by 'steaming' your skin in a bath or shower for at least 5 minutes. Dampen the glove, squeezing out excess water, and then scrub your body in quick circular motions. Rinse your body and the glove with gentle soap and water, and follow up with a moisturizing lotion to lock in softness.

CAN THE OROSKIN EXFOLIATION GLOVE BE INTEGRATED INTO MY CURRENT SKINCARE ROUTINE?

Absolutely! The glove is designed for easy integration into any skincare routine. It's simple to use and maintain, offering a fuss-free way to enhance your beauty regimen.

WHAT ARE THE MAINTENANCE AND CARE INSTRUCTIONS FOR THE OROSKIN EXFOLIATION GLOVE?

After each use, rinse the glove with gentle soap and water. Let it air dry before storing it. This simple care routine ensures the longevity and hygiene of your glove.

HOW DOES THE OROSKIN EXFOLIATION GLOVE CONTRIBUTE TO HEALTHIER SKIN?

Regular use of the glove helps in removing dead skin cells, promoting cell regeneration, and improving skin texture. It's an effective tool for maintaining consistently soft and smooth skin.

Have a question? (OroSkin Safety Glasses)

Flick through our Frequently Asked Questions below. If you need further assistance, get in touch with our friendly Customer Service team withWhatsApp, Instagram, or Email

WHAT ARE OROSKIN SAFETY GLASSES?

OroSkin Safety Glasses are protective eyewear designed to enhance safety and comfort when using our IPL devices. They are specifically tailored to complement the use of intense pulsed light technology.

WHY SHOULD I CONSIDER BUYING OROSKIN SAFETY GLASSES?

While our IPL handset is extremely safe, the safety glasses provide an additional layer of eye protection. They are designed to ensure maximum comfort and safety during the use of IPL technology.

HOW CAN I PURCHASE THE OROSKIN SAFETY GLASSES?

The OroSkin Safety Glasses are exclusively available as a special add-on option on the thank-you page after you confirm your IPL order. They are not listed as a regular item on our website.

ARE THE SAFETY GLASSES A REQUIREMENT FOR USING OROSKIN IPL DEVICES?

While not mandatory, they are highly recommended for enhanced eye protection and comfort during IPL treatments.

WHAT MAKES OROSKIN SAFETY GLASSES DIFFERENT FROM REGULAR SAFETY GLASSES?

OroSkin Safety Glasses are specifically designed to complement IPL technology, offering optimal protection against the specific light wavelengths emitted by the device.